Join Our Team: Residential Case Manager

Who We Are

At East Bay Community Action Program (EBCAP), we believe that every person deserves the opportunity to live with dignity, independence, and hope. For decades, we've been a cornerstone of comprehensive community healthcare services, supporting individuals and families through their most challenging moments and celebrating their greatest triumphs.

Our Residential Rehabilitation Facility isn't just a program it's a home where psychiatrically disabled individuals find safety, support, and the tools they need to reclaim their lives. We're not about managing cases; we're about nurturing potential, honoring each person's unique journey, and walking alongside them as they build the future they deserve.

Why This Role Matters

As a Residential Case Manager, you'll be the calm, steady presence that helps someone navigate a difficult time. You'll be the person who notices when a resident is struggling and responds with compassion. You'll teach life skills that transform someone's ability to live independently. You'll advocate for people who've often been overlooked by society.

Your work will directly impact lives. You'll witness moments of breakthrough when someone masters a new skill, takes a step toward independence, or simply feels safe and heard. In this role, you're not just supporting recovery; you're restoring hope and rebuilding futures, one meaningful interaction at a time.

The people you'll serve aren't statistics or diagnoses—they're individuals with dreams, histories, and the capacity for growth. And you'll be instrumental in helping them realize that capacity.

What You'll Do

Build Meaningful Relationships

You'll work directly with residents to understand their individual needs, strengths, and goals. Through compassionate assessment and ongoing collaboration, you'll help create personalized pathways toward greater independence and wellbeing.

Teach and Empower

From household management to nutrition to daily living skills, you'll be both teacher and coach. You'll help residents build the practical life skills they need while encouraging their growth every step of the way. You'll monitor medications, ensure household safety, and create structure that supports healing.

Be an Advocate and Bridge

You'll serve as a vital connection between residents and the broader community working with families, healthcare providers, and support systems to ensure holistic care. You'll advocate for your clients and help them navigate complex systems with dignity.

Collaborate and Grow

As part of a multidisciplinary team, you'll contribute to treatment planning, participate in quality improvement initiatives, and engage in ongoing training. We're committed to your professional development because when you grow, our entire community benefits.

Who You Are

We're looking for someone who brings both heart and skill to this work. You need to be genuine, committed, and willing to show up fully for the people we serve.

You bring compassion and respect. You see the person before the diagnosis. You understand that everyone's journey is different, and you honor each individual's experiences, culture, and identity.

You're a natural collaborator. You thrive in team environments and understand that the best outcomes happen when we work together with colleagues, families, and most importantly, with the residents themselves.

You're patient and resilient. Recovery isn't linear. You understand that progress takes time, setbacks happen, and your steady presence makes all the difference.

You communicate with care. Whether you're listening actively to a resident's concerns or documenting care plans, you express yourself clearly and thoughtfully.

You're committed to growth. You approach this work with humility and curiosity, always looking to learn and improve.

Required qualifications:

• Associate's degree in a Human Services field (Bachelor's preferred)

• Valid driver's license and good driving record

• Ability to perform physical tasks including lifting up to 25 pounds, standing, walking, and assisting with daily living activities

Experience working with psychiatrically disabled individuals is valued but not required—we're committed to supporting your development in this field.

What We Offer

We know that to do your best work, you need to feel supported, valued, and cared for. That's why we invest deeply in our team members:

A Culture of Support

You'll join a team that truly cares about our residents and about each other. We foster an environment where questions are welcomed, growth is encouraged, and your wellbeing matters.

Comprehensive Benefits

• Medical and dental insurance with generous employer subsidization

• Vision insurance and flexible spending accounts

• Retirement plan with up to 3% employer match

• Employer-paid life insurance

• Generous paid time off including vacation, holidays, personal days, and sick time

Investment in Your Growth

• Tuition reimbursement to support your educational goals

• Center-paid training and continuing education opportunities

• Ongoing professional development in trauma-informed care and community-based treatment

• Employee assistance program and mileage reimbursement

Meaningful Work

Every day, you'll see the tangible impact of your work. You'll witness resilience, celebrate victories, and know that you're making a genuine difference in people's lives.

Ready to Make a Difference?

If you're passionate about community-based care, believe in the power of human connection, and want to be part of something truly meaningful, we want to hear from you.

We strongly encourage applications from people of all backgrounds, experiences, and identities. We're committed to building a diverse team that reflects the communities we serve. If you're excited about this opportunity but don't meet every single qualification listed, we still encourage you to apply. Your unique perspective and lived experience may be exactly what our team needs.

At EBCAP, we believe that healing happens in community and that starts with us. Join a team where your work matters, your voice is valued, and together, we create lasting change.

Apply today and become part of our mission to provide compassionate, community-centered care.

East Bay Community Action Program is an equal opportunity employer committed to creating an inclusive environment for all employees.