East Bay Community Action Program is hiring for a full-time Medical Receptionist! The Medical Receptionist serves as the first point of contact for patients, clients, and visitors at our healthcare center. This position is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Key Responsibilities:

• Answer multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system

• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments

• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Qualifications:

• High school diploma or GED required
• Associate degree in healthcare administration, business, or related field preferred
• Ability to work an assigned schedule with as needed flexibility for coverage between the hours of 7:30am - 8:00pm.
• Minimum of 1 year experience in a customer service role in a healthcare setting
• Experience with electronic health records and scheduling systems
• Demonstrated competency in multi-line phone systems and general office equipment
• Medical terminology certification preferred
• Familiarity with health insurance verification processes
• Proficiency in Microsoft Office applications

At East Bay Community Action Program (EBCAP) we offer our employees:

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, personal days, and sick time
• Tuition reimbursement and paid CEU opportunities
• Supportive team environment focused on collaboration and excellence

We welcome candidates from all backgrounds who are passionate about making a difference in our community